The Practice Manager is responsible for the coordination and management of the administrative and clinical operations of the Oncology Division.
Supervise administrative and secretarial staff supporting the division
Responsible for interviewing, hiring and training of new employees as well as the ongoing development of existing employees.
Monitor and evaluate workflow and productivity of staff to ensure maximum efficiency.
Maintain personnel records, approves time sheets and processes payroll. Approve all paid time-off requests, ensuring adequate coverage of clinical practice. Submit accurate payroll paying attention to accrued/taken vacation and sick time. Manage temporary staff.
Conduct performance appraisals and provide corrective action when necessary.
Create, maintain and actively monitor physician's schedules.
Ensure efficiency of scheduling, registration and physician clinical template through active analysis of operations.
Work closely with manager of the Department's scheduling call center to ensure accurate and timely scheduling and registration.
Monitor the secretarial phones to ensure that calls are answered with the highest level of customer service to patients, guests and employees of the medical college and hospital, that all messages, prescription refills and referrals are handled properly and in a timely manner.
Liaise with patients to address questions related to insurance verification and OR scheduling.
Work closely with Site Managers of the various locations to ensure excellent customer care and coordination.
Develop policies and procedures that are consumer oriented and responsive to quality of service needs.
Work with social workers with complicated and noncompliant patients to ensure proper patient care is obtained
Work with development office (both CU and NYP) with regards to patient donations
Coordinate outside visiting med students, residents, and physicians for observerships
Monitor level of quality of service and develops strategies with the Division Administrator and Division Chief.
For nursing staff, ensure clinical and administrative equipment is adequately maintained and repaired with appropriate inventory. Escalate patient and administrative issues to senior leadership in a timely matter.
With Director of Faculty Practice, ensure appropriate charge capture and timely payments.
Help create and finalize informational brochures and informational sheets for division
Process TBER's for all physicians and fellows. Pay all bills reconciling in ARC. Order all medical supplies, office supplies, paper products for office through print services.
Maintain physician binders with professional information (updating expiring license/DEA/CME's/infection control/laser safety/malpractice info). Coordinate reappointments for all MD's
Act as Gyn Onc elective coordinator for rotating Sub I's (we get 1-2 per month), sending appropriate paperwork to outside participating institutions for proper credit.
Supervise the collection of author agreements and disclosure forms from physicians/staff for Dr. Wright's published papers in journals, faxing/scanning to appropriate parties.
Supervise the coordination of various meetings for Chief and other MD's here in Gyn Onc with physicians, reps, students, residents
Supervise the coordination of biweekly tumor board conferences including sign in sheets and sending to obtain CME credit
Supervise coordination of Gynecologic Oncology monthly support group
Supervise the coordination of Columbia and Mount Sinai Woman To Woman Program's (support program) biannual reunion that takes place at the 92nd St.
Supervise the integrative therapies program available to patients
Supervise the coordination of meetings with other admins for various groups (cancer center, chemo infusion suite, NYP, other divisions, outside institutions, etc)
Coordinate robotic committee meetings and events for Dr. Burke
Coordinate events with NYP for free cancer screening clinics (biannual)
Outreach including walks, grand rounds, dinners, contacting MD office to strengthen relationships
Bachelor's degree or equivalent in education and experience, plus four years of related experience.
Proficiency with computer applications, with an emphasis on Microsoft Excel
Strong leadership, communication and interpersonal skills to direct work, drive change and effectively collaborate
OBGYN experience plus
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 499362
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.